13bet Privacy Policy

1. Introduction

This Privacy Policy ("Policy") sets out how 13bet ("the Platform", "we", "us", "our") collects, uses, stores, and protects personal data in connection with the operation of the 13bet platform at https://13bet.vin. This Policy applies to all registered players, visitors, and any other person who interacts with the 13bet platform.

By accessing 13bet, registering an account, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, you must not use the 13bet platform.

2. Information We Collect

13bet collects personal data through several means, including directly from you when you register an account, indirectly through your use of the platform, and through third parties such as payment providers where permitted. The categories of data we collect are as follows:

• Registration Information: When you create a 13bet account, we collect your full name, mobile phone number, date of birth, and any other information required to complete the registration process. This information is used to create and manage your account and to verify your eligibility to use the platform.
• Identity Verification Documents: As part of our Know Your Customer (KYC) process, we may collect copies of government-issued identification documents such as a National Identity Card (NID), passport, or birth certificate. We may also collect proof of address and proof of payment method ownership. These documents are processed securely and retained in accordance with the data retention schedule set out in this Policy.
• Transaction Records: We record details of all financial transactions conducted through your 13bet account, including deposits made via bKash, Nagad, Rocket, Upay, and bank transfers, as well as withdrawals and any adjustments made to your account balance. Transaction records are maintained for the purposes of account management, dispute resolution, and legal compliance.
• Gameplay and Betting Activity: We collect data on your gameplay and betting history, including the games you have played, stakes placed, results, and session durations. This data is used to operate the platform, detect problem gambling patterns, enforce responsible gaming tools, resolve disputes, and improve our service offering.
• Device and Session Data: When you access 13bet, we automatically collect certain technical data including your IP address, device type, operating system, browser type, session timestamps, and pages visited. This data is used for security monitoring, fraud prevention, platform optimisation, and ensuring compliance with our terms of service.

3. How We Use Your Information

13bet uses the personal data it collects for the following purposes. We process your data only where there is a lawful basis to do so, as described in Section 4 of this Policy:

• To create, manage, and maintain your 13bet account, and to enable you to access all platform features and services for which you are eligible.
• To verify your identity and age during registration and at any subsequent stage, including KYC verification, to ensure compliance with our eligibility requirements and applicable laws.
• To process deposits and withdrawals through your preferred payment method, including bKash, Nagad, Rocket, Upay, and bank transfers, and to maintain accurate financial records of all transactions on your account.
• To credit and administer bonuses, free spins, and other promotional offers to your account in accordance with the relevant promotional terms and conditions.
• To monitor platform activity for the purpose of detecting and preventing fraud, money laundering, bonus abuse, collusion, and any other prohibited conduct as defined in the 13bet Terms and Conditions.
• To send transactional communications relating to your account activity — including deposit confirmations, withdrawal status updates, and security alerts — via your registered mobile number. These communications are operational and cannot be opted out of without closing your account.
• To improve, maintain, and optimise the 13bet platform, including by analysing aggregated and anonymised usage data to identify technical issues, improve user experience, and develop new features. This analysis does not identify individual players.

4. Legal Basis for Processing

13bet processes personal data only where there is a recognised legal basis to do so. The legal bases on which we rely are as follows:

• Contractual Necessity: Processing your registration data, transaction records, and gameplay history is necessary to perform the contract between you and 13bet — that is, to provide you with the betting and gaming services you have requested by creating an account.
• Legal Obligation: Processing of identity verification documents and transaction records for KYC and anti-money laundering purposes is necessary to comply with applicable legal and regulatory obligations. 13bet is required to retain certain records for specified minimum periods under applicable law.
• Legitimate Interests: Processing of device and session data, and monitoring of platform activity for fraud prevention and security purposes, is carried out on the basis of 13bet's legitimate interests in operating a secure, fair, and reliable platform. We have assessed that these interests are not overridden by the privacy interests of individual players.
• Consent: Where we send optional promotional communications about bonuses, seasonal offers, or new features, we do so on the basis of your consent, given at registration or through your account communication preferences. You may withdraw this consent at any time by updating your notification settings or by contacting support.

5. Sharing Your Information

13bet does not sell, rent, or trade personal data to any third party. We share personal data only in the following limited circumstances, and only to the extent strictly necessary for the stated purpose:

• Payment Processors: We share transaction data with payment service providers — including bKash, Nagad, Rocket, Upay, and partnering Bangladeshi banks — to the extent necessary to process deposits and withdrawals. These providers process your data under their own privacy policies and are independently responsible for the security of the data they handle.
• KYC and Identity Verification Providers: We may use third-party identity verification service providers to assist with KYC processing. These providers receive only the minimum data required to perform the verification task and are contractually bound to process data securely and only for the stated purpose.
• Legal and Regulatory Authorities: We will disclose personal data to law enforcement agencies, regulatory bodies, or other public authorities where we are legally required to do so, or where disclosure is necessary to prevent fraud, protect the safety of users, or comply with a valid court order or legal process.
• Service Providers and Platform Operators: We may share limited technical and operational data with third-party service providers who assist us in operating the 13bet platform, such as hosting providers, analytics services, and customer support tools. All such providers are subject to data processing agreements that restrict their use of your data to the purposes specified by 13bet.

6. Payment Data and Financial Information

All payment transactions on 13bet are processed through established Bangladeshi payment platforms including bKash, Nagad, Rocket, and Upay, as well as bank transfer channels. 13bet does not store complete payment card numbers, mobile banking PINs, or mobile banking passwords on its own servers. Payment credential data is handled exclusively by the relevant payment provider and is subject to that provider's own security standards and privacy policy.

We retain records of transaction amounts, dates, payment method types (e.g., bKash, Nagad), and transaction reference numbers for the purposes of account management, dispute resolution, financial reconciliation, and compliance with applicable legal obligations. These records are stored securely and access to them is restricted to authorised 13bet personnel and, where required, to relevant regulatory or legal authorities.

7. Data Retention

13bet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law. The following retention periods apply:

• Active Account Data: Registration information, transaction records, gameplay history, and KYC documents are retained for the duration of your account's active status plus a minimum period after account closure, as required to meet legal and regulatory obligations.
• Closed Account Data: After an account is closed, we retain core account and transaction records for a minimum of five years to comply with anti-money laundering record-keeping requirements and to enable resolution of any disputes or regulatory enquiries that may arise after closure.
• Marketing Consent Records: Records of your marketing communication preferences and any consent you have given or withdrawn are retained for the life of your account and for a reasonable period after account closure, to enable us to demonstrate compliance with applicable obligations in the event of a complaint or dispute.

8. Cookies and Tracking Technologies

13bet uses cookies and similar tracking technologies to operate the platform, maintain session state, and improve user experience. We do not use third-party advertising or behavioural tracking cookies. The types of cookies we use are as follows:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They manage your login session, maintain your authentication state across pages, and remember your account settings. Without these cookies, the platform cannot operate correctly. They cannot be disabled without preventing access to the platform.
• Performance and Analytics Cookies: These cookies collect anonymised data about how players use the 13bet platform, such as which pages are visited most frequently and how long sessions typically last. This data is used to identify technical issues and optimise platform performance. Individual players are not identified through this data.
• Preference Cookies: These cookies remember your platform preferences such as language settings and notification preferences, so you do not have to reconfigure them each time you visit. You can clear these cookies through your browser settings; doing so will reset your stored preferences.

You can manage cookie settings through your browser's built-in privacy controls. Disabling strictly necessary cookies will affect your ability to log in and use the platform. 13bet does not respond to Do Not Track (DNT) browser signals as there is no industry standard for how these signals should be interpreted.

9. Data Security

13bet implements a range of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include SSL encryption for all data in transit, restricted access controls for internal systems, regular security assessments, and monitoring of platform activity for anomalies indicative of a security breach.

While 13bet takes data security seriously and invests in appropriate protective measures, no digital platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected players, 13bet will take prompt action to contain the breach and will notify affected players as required.

10. Your Data Rights

As a player on the 13bet platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, submit a request to our support team at [email protected]. We will respond within a reasonable timeframe and may need to verify your identity before actioning your request:

• Right of Access: You have the right to request a copy of the personal data that 13bet holds about you. We will provide this in a structured, commonly used format. This right is subject to exceptions where providing the data would adversely affect the rights of others or where disclosure is restricted by law.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may also update certain account information directly through your account settings without contacting support.
• Right to Erasure: In certain circumstances, you have the right to request deletion of your personal data. This right is not absolute — it does not apply where retention of your data is necessary to comply with a legal obligation, to establish, exercise, or defend legal claims, or where other overriding legitimate grounds exist. We will assess each erasure request individually and inform you of the outcome.
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing and a determination is pending. During any restriction period, we will continue to store the data but will not actively process it.
• Right to Object: Where processing is based on legitimate interests, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or where processing is necessary for the establishment, exercise, or defence of legal claims.

To exercise any of these rights, contact us at [email protected]. Please include your registered mobile number and a description of your request. We will acknowledge receipt and respond substantively within a reasonable timeframe. There is no charge for exercising your data rights unless a request is manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee or decline the request.

11. Children's Privacy

The 13bet platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close any associated account. If you are a parent or guardian and believe that a person under 21 in your care has registered on 13bet, please contact us immediately at [email protected].

12. Third-Party Links

The 13bet platform does not contain links to external third-party websites for commercial or advertising purposes. Any third-party payment providers you interact with during a transaction — such as bKash or Nagad — operate under their own terms and privacy policies. 13bet is not responsible for the privacy practices of third-party payment platforms. We recommend reviewing the privacy policy of any third-party service you use in connection with your 13bet account.

13. Changes to This Privacy Policy

13bet reserves the right to update or amend this Privacy Policy at any time. Where we make a material change to this Policy, we will notify registered players via their registered mobile number or via a prominent notice on the platform before the change takes effect. The updated Policy will be published at https://13bet.vin/privacy-policy and will take effect from the date of publication.

Continued use of the 13bet platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised Policy, you must stop using the platform and may request account closure by contacting [email protected].

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 13bet handles your personal data, please contact our support team. We are committed to responding to all data-related enquiries within a reasonable timeframe during Bangladesh Standard Time (BST, UTC+6) business hours to ensure timely assistance for players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and Rangpur.

Email: [email protected] — Please include your registered mobile number and a brief description of your query in all correspondence so our team can assist you efficiently.