13bet Responsible Gaming
At 13bet, gambling is entertainment — not a solution to financial problems. We provide every player with practical tools to stay in control of their time and spending. Use them. They are here for you.
Our Commitment to Responsible Gaming
13bet is committed to providing a safe and enjoyable gaming environment for every player on the platform. We believe that gambling should be a form of entertainment that remains within your personal boundaries — one that never compromises your financial stability, relationships, or wellbeing.
Responsible gaming is built into every aspect of the 13bet platform. From the moment you register, you have access to a full suite of player-protection tools — all available at no cost from within your account settings. We actively encourage every player to understand these tools and use them as part of a healthy, sustainable approach to online gaming.
Our Pledge: 13bet will never contact a player to encourage increased betting activity or to reverse a responsible gaming restriction that the player has voluntarily set. Player-set limits always take precedence over promotional activity.
21+ Age Restriction — Strictly Enforced
13bet is strictly for adults aged 21 and above. Gambling by minors is harmful, illegal, and will not be tolerated on this platform under any circumstances. Every account application is subject to age verification, and any account found to have been created by or on behalf of a person under 21 will be closed immediately with all associated balances forfeited.
If you are a parent or guardian and believe that someone under 21 in your care may have accessed the 13bet platform, please contact us immediately at [email protected]. We take all underage access reports seriously and will act on them without delay. Consider using parental control software on shared devices to prevent access to gambling sites.
Player Protection Tools
Tools Built Into Your 13bet Account
Deposit Limits
Set a daily, weekly, or monthly cap on the total amount you can deposit into your 13bet account. Decreasing a limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before the change takes effect — giving you time to reconsider. You can update these limits at any time from your account settings.
Session Time Reminders
Configure session reminders that prompt you at regular intervals to review how long you have been playing. Reality check notifications show your current session duration and net win or loss position, helping you make informed decisions about whether to continue or stop. Reminders can be set from 15 minutes to 2 hours.
Cooling-Off Period
Take a short break from gambling without fully closing your account. Choose a cooling-off period of 24 hours, 48 hours, or 7 days. During the cooling-off window, deposits are blocked but you retain access to account information and can still withdraw any available verified balance. The period activates immediately on request.
Self-Exclusion
Request a self-exclusion of 1, 3, 6, or 12 months — or a permanent exclusion with no end date. Self-exclusion takes effect immediately. Once active, your account cannot be accessed, all marketing communications are suppressed, and no new account may be opened during the exclusion period. Permanent self-exclusion cannot be reversed.
Account Activity History
Review your full deposit, withdrawal, and betting history at any time from your account dashboard. Seeing a clear picture of your activity over days, weeks, and months is one of the most effective ways to maintain awareness and catch early signs of problematic patterns before they escalate.
Account Verification Lock
If you have concerns about your account security or want to temporarily suspend betting activity while you take time to reflect, you can request an account lock via our support team. This is separate from self-exclusion and can be used as a precautionary measure at any time, including during periods of personal or financial stress.
How to Access Your Responsible Gaming Tools
All responsible gaming tools are accessible directly from your account settings at no charge. Here is how to find and activate them:
- Log in to your 13bet account and navigate to Account Settings from the main menu.
- Select the Responsible Gaming section within Account Settings to view all available tools.
- Choose the tool you want to use — deposit limit, session reminder, cooling-off period, or self-exclusion — and follow the on-screen instructions to activate it.
- If you are unable to access your account settings or need immediate assistance activating a self-exclusion, contact our support team directly at [email protected].
All changes to responsible gaming settings are logged and confirmed via your registered mobile number. If you receive a confirmation message for a change you did not make, contact support immediately — this may indicate unauthorised access to your account.
Warning Signs of Problem Gambling
Gambling becomes a problem when it stops being entertainment and starts affecting other areas of your life. The following are recognised warning signs. If you identify with several of these, we strongly encourage you to use the self-exclusion tool or contact our support team:
- Spending more money on gambling than you originally intended, or betting beyond your personal budget.
- Chasing losses — continuing to bet in an attempt to recover money already lost in a previous session.
- Gambling with money reserved for essential expenses such as rent, bills, food, or family needs.
- Feeling anxious, irritable, or restless when not gambling, or when attempting to reduce or stop gambling activity.
- Hiding the extent of your gambling from family members or close friends, or being dishonest about time and money spent gambling.
- Borrowing money specifically to fund gambling, or using credit to deposit into a gambling account.
- Gambling as an escape from stress, personal problems, depression, or negative emotions rather than purely for entertainment.
- Neglecting work, study, family responsibilities, or personal health because of time spent gambling.
Act Now: Recognising a problem is the first and most important step. If any of the above warning signs apply to you, do not wait. Use the self-exclusion tool in your account settings or contact our support team at [email protected]. You are not alone, and help is immediately available.
Quick Self-Assessment — Know Where You Stand
Answer the following questions honestly. If you answer "yes" to two or more, consider using the responsible gaming tools available in your account or speaking to our support team.
If you answered "yes" to 2 or more questions above, we encourage you to activate a deposit limit or cooling-off period now, or contact [email protected] for confidential guidance. Early action always produces better outcomes.
Tips for Keeping Gambling Fun and Healthy
The vast majority of 13bet players enjoy gambling as a recreational pastime without any issues. Here are some practical habits that help keep it that way:
- Set a strict budget before each session and treat any losses as the cost of entertainment — never chase them.
- Only gamble with money you can genuinely afford to lose. Never use funds set aside for rent, food, bills, or family commitments.
- Set a time limit for every gaming session and use the session reminder tool in your account to keep track. Stop when the time is up, regardless of your current win or loss position.
- Take regular breaks — step away from the screen every 30 to 60 minutes. Prolonged continuous play impairs judgement and makes it harder to make clear-headed decisions.
- Never gamble when you are feeling stressed, anxious, upset, or under the influence of alcohol. Emotional states significantly affect risk perception and decision-making during gambling.
- Balance gambling with other leisure activities. A healthy lifestyle that includes social time, physical activity, and non-gambling entertainment keeps gambling in its proper perspective as one optional hobby among many.
Protecting Children and Young People
13bet uses age verification technology at the point of registration to prevent underage individuals from opening accounts. However, technology alone cannot fully replace the role of parents and guardians in supervising access to online gambling platforms. If children or young people use the same device as you to access the internet, we strongly recommend installing parental control software to block access to online gambling websites.
Always log out of your 13bet account when using a shared or family device. Do not save your login credentials on devices accessible to minors. If you suspect a young person in your household has accessed 13bet, contact our support team immediately and we will investigate and act on the report.
Report Underage Access: If you know or believe that a person under 21 years of age has registered on or is actively using 13bet, report it immediately to [email protected]. Protecting young people is a shared responsibility and we take every report seriously.
Need Help? Contact Our Support Team
We Are Here For You
If you feel that gambling is becoming a problem for you or someone close to you, please reach out to our support team. All responsible gaming enquiries are handled with complete confidentiality. There is no judgement — only support. Our team is available during Bangladesh Standard Time (BST, UTC+6) business hours and will respond to all messages as quickly as possible.
[email protected]You can also review our FAQ page for answers to common questions, or visit the Terms & Conditions page to understand your account rights and our platform policies in full.
Play Responsibly — Explore 13bet
When gambling stays within your limits, it is genuinely enjoyable. Set your limits, use your tools, and explore everything 13bet has to offer — cricket betting, live casino, slots, and more. 21+ only.
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